How To Fix Dhgate Payment Verification 2024

Dhgate payment verification is important verification that users on the website seem to struggle with. In this guide, you will discover more about DHgate payment methods and how to fix DHgate payment verification issues. is a Chinese business-to-business and Business-to-consumer cross-border e-commerce marketplace that facilitates the sale of manufactured products from suppliers to small and medium retailers. It is one of the largest B2B-cross-border e-commerce trade platforms in China.

In addition, DHGate is one of the safest e-commerce sites to purchase from in China. They have a special feature that tracks all goods shipped and verifies that it was delivered.

DHGate quality and efficiency help resolve any disputes regarding product quality. Sellers are not paid until the buyer accepts the merchandise.

Over the years, DHgate users have experienced issues verifying payments, sooner or later people get messages like “Your payment is going through risk verification on dhgate” with no clear solution to these problems.

Before we move into how to fix DHgate Payment verification issues, let’s us understand the payment methods available on the website.

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Dhgate Payment  Methods

The following payment methods are acceptable on the DHgate e-commerce website.

1. PayPal

PayPal enables users to send payments quickly and securely online using a credit card or bank account.

When you select PayPal as the payment method, you go to the PayPal site, where you can send your payment.

One massive advantage of Using the PayPal method of payment is that all transactions are traceable. Again, Payment does not require you to use your credit card online, you can simply make transfers from your bank account.

2. Credit card

With the use of a credit card as a method of payment, you will be taken to the PayPal site where you can pay your order.

Furthermore, all credit card payments are traceable and that makes it a reliable method of payment.

Payment is immediate and convenient. Payment is deposited directly into DHgate’s account.

Again, credit card companies typically provide some level of identity and purchase protection.

3. Bank To Bank Wire Transfers

If you choose to pay with a bank wire transfer method, you will have to make payment to the official DHgate Payment account in Hong Kong.

Below is the format to use;

Beneficiary: Rich Palace Holdings Limited

Beneficiary Address: Unit D, 10/F, China Overseas Building, 139 Hennessy Road, Wanchai, Hong Kong

Bank Name: The Hong Kong and Shanghai Banking Corporation Limited


Bank Account: 808-056402-838

Bank Address: L9, HSBC Building, 673 Nathan Road, Mongkok, Kowloon, Hong Kong

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4. Western Union

If you decide to make payment on the DHgate e-commerce site through Western Union, below is how to proceed;

Beneficiary: Fang Jiang (First & Last Name)

Country: China

Address: 8/F, Dimeng Commercial Building, No. 3-2 Hua Yuan Road, Hai Dian District, Beijing 100083, China

Telephone: +86-10-82028870  +86-10-82025838

How To Fix DHgate Payment Verification

Before we go into how to fix DHgate payment verification, kindly note that DHgate is very strict with its policies.

When you make a payment on the website (using a credit card), DHgate needs to verify that your payment is from a reliable source and not suspicious activity

It is an anti-fraud system that takes 2 days to complete before your payment can be approved.

However, if this payment verification escalate, the best way to fix it is to send a mail to their customer support; 

Call:+90 212 296 4569

Additionally; here are the possible reasons for the cancellation of your orders.

  • All credit cards that have been used for the first time on the website.
  • Credit cards that do not match the account holder’s name
  • The shipping address of the account holder does not match the billing address on the card
  • There is some inconsistent information submitted during the payment process that did not match the credit card information.
  • Orders with a large amount
  • Multiple Payment failures
  • Suspicious transactions
  • Credit card chargeback

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Conclusion: How To Fix Dhgate Payment Verification 2022

In conclusion, I hope this article has made you understand the various DHgate payment methods, how they work and how to fix Dhgate payment verification issues.

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